Product Support Training Video Template - Edit this Powtoon Now

Edit this “Product Support Training Video Template” for free here:

Use this Powtoon 'Product Support Training’ video template, and templates like it to guide your staff, step by step, on how to best support customers with your product or service.

Watch your employees get excited to learn about your product in the next company training by sending out this product training video! Just list the steps, add instructions, upload your company logo and you're done.

It only takes minutes to customize this template with cool footage or animated characters. Use this video to set up a successful training procedure and familiarize your staff with your product.

This video template has also been used by millions of business professionals for safety training, internal communication, HR compliance training, learning and development courses, customer support training, and so much more. Try it Now!

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Transcript:
KNOW YOUR product | customer
6 STEPS TO A SUCCESSFUL SUPPORT CALL
STEP 1
The Greeting
Always be authentic, friendly, professional, and respectful

STEP 2
Active Listening
Give verbal cues, Gather information, Always get a callback number, just in case

STEP 3
Gain Agreement
Ensure that you correctly understand the issues / problems

STEP 4
Apologize, if needed
Empathize - put yourself in the customer's position
Reassure - take ownership of the problem

STEP 5
Problem Solving

STEP 6
Confirm Resolution
Confirmation that the problem was resolved to the customer's satisfaction

Thanks for watching
Support Call
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